FAQs

ORDER INFORMATION

How do I place an order?

1. Browse the website and add any items you wish to purchase by specifying the quantity and clicking 'Add to Cart'
 2. After you have added the last item you wish to purchase to your shopping cart, click 'Proceed to Checkout'
 3. Log in to your existing account or create a new account
 4. Enter the shipping address
 5. Select the payment type
 6. Enter the credit card details if you are paying by MasterCard or Visa
 7. Review the order details and click 'Submit Order' if you are paying by credit card or 'Pay with PayPal' if you are paying using your PayPal account
 8. If you are funding the transaction using your PayPal account, log into your account, ensure the order details are correct, and submit the payment

After the order and payment details have been submitted, you will be sent a confirmation email. Once your order has been shipped, you will receive a further email notifying you that the ordered has been fulfilled and sent.

Do we accept backorders?

Most of our products are in stock. However, we do allow backorders for items that are not in stock and must be specially ordered. Please note, delays of up to 4 weeks can be experienced when placing a backorder.

If you place an order with some items in stock and some on backorder, your entire order will not be shipped until the backordered items have arrived and are ready to be shipped.

Can I cancel or change my order?

Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable to call us on our toll free number (1800 669 608) as soon as possible when you want to cancel or change an order.

How can I check the status of my order online?

You can follow the fulfilment status of your order from the 'My Account' section of our website. After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with an Australian eParcel tracking number. You can track the shipping status of your order at www.auspost.com.au/track.

Can I place an order from a foreign country?

You can place an order from a foreign country; however orders can only be shipped to an Australian postal address.

PAYMENT INFORMATION

What forms of payment are accepted?

How do I pay with PayPal?

You will be transferred directly to your PayPal account once your order details are confirmed. PayPal payments can be in the form of credit cards, your PayPal account balance, or a bank account linked directly to your PayPal account.

When is my credit card charged?

When you place an order using a credit card, the total dollar amount is authorised by your credit card company at the time of your purchase. Once this amount is authorised, your credit card will be debited the total amount of the order and the funds held in a secure authorised funds account. The order is then processed and fully billed when it is shipped from our warehouse. At this point, the funds held in the authorised funds account are transferred to our merchant account.

If you place an order and change your mind before the order is shipped, the order can be cancelled and the funds held in the authorised funds account will automatically expire after 7 days and be refunded to your credit card. This is standard practice for most online retailers.

If your credit card is declined when placing an order then your order is automatically cancelled.

Is my credit card and account information secure?

This is a safe and secure site. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.